Below are responses to the frequently asked questions.
- The order:
How to select one or more digital books?
On the detailed sheet with the chosen title, click on “Buy this digital book “. Your basket contains your selection of digital books. You can return to your basket at any time to add or remove certain titles.
- How to identify?
If you already have a customer account: you must identify yourself. In order to validate your basket and as a security measure, your e-mail address and your password are required.
If you do not yet have a customer account: you must create an account. After completing the form, you will receive a confirmation email.
In this personal space, you can change your details or your password at any time. In addition, you have a summary of your orders and an online history of your downloaded eBooks classified by date.
- I noticed that some digital books vary according to the selected country. Why?
It depends on the territorial data defined by the publishers. The prices displayed in $ on the site may differ depending on the country and the currency in use in these countries.
Regardless of the country declared or selected before payment, it is the territory associated with the bank card used at the time of payment that determines the amount to be paid.
- Where can I find my order history?
Identify yourself on the Digital book Store then click on my orders to access your history.
- When will I receive my products?
Right after purchase, you will be able to instantly download your products. A download link will be also sent to the email address provided during checkout.
- What if I lose my products?
You will always be able to access your products
- From your customer account,
- From the link, we sent you by email
- Offline from the folders on your computer.
But if you need another download link, just send us an email at [email protected] with your order details, and will send you a new one.
- Payment
We accept VISA, MASTERCARD, MAESTRE, and AMERICAN EXPRESS. The secure payment solution adopted is guaranteed by Paybox.
All monetary transactions are protected by the secure SSL environment, which encrypts all the personal information you send us: credit card number, name, address, and telephone number; this information cannot be decoded while circulating on the Internet.
- What is the secret code for payment by credit card?
The visual cryptogram is made up of the last 3 digits on a white background on the back of your payment card.